Information Collected by ntv7
When you register or use the ntv7 platform, we collect certain types of information to ensure the services we provide run smoothly, securely, and in a way that meets your needs as a user in Malaysia.
Full name, email address, phone number, date of birth, and encrypted password. This information is required to create and verify your account.
Device type, operating system, browser version, IP address, and screen resolution. This data helps us optimise your experience on your smartphone.
Transaction details in MYR, deposit methods used such as TNG or FPX, and withdrawal records. Full bank account numbers are not stored in our systems.
Pages visited, games played, session duration, and actions taken within the platform. This data is used to improve functionality and content recommendations.
Why We Collect This Information
Every piece of information collected by ntv7 has a clear and specific purpose. We do not collect data beyond what is necessary to operate the platform effectively.
- Identity verification and account security — to ensure that only verified account owners can access the platform.
- Processing deposits and withdrawals — processing MYR financial transactions quickly and accurately.
- Enhanced user experience — personalising the interface and content based on your usage habits.
- Legal compliance — to meet the requirements of the relevant regulatory authorities in Malaysia.
- Service communications — sending important notifications about your account, promotions, or policy updates.
- Fraud prevention — detecting and blocking suspicious activity to protect all users.
Ntv7 will not use your information for any purpose beyond those stated above without obtaining your consent first.
Cookies and Browsing Activity Tracking
The ntv7 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our site.
We use three main categories of cookies:
- Essential cookies — required for core platform functions such as session login and security. These cookies cannot be disabled.
- Performance cookies — collecting data on how users interact with the platform to help us improve existing features.
- Preference cookies — used to save your personal settings such as language and time zone. You may opt out via your browser settings.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain features within the ntv7 platform.
Data Storage and the Security Measures We Have in Place
Ntv7 takes the responsibility of storing user data securely very seriously. All personal and financial information is held on servers protected by industry-standard SSL encryption, ensuring that data transmitted between your device and our platform cannot be intercepted by unauthorised parties.
User passwords are stored in encrypted form using one-way hashing — meaning even ntv7 staff cannot view your original password. Financial transaction information in MYR is retained for the period required under applicable Malaysian law.
All communications between the platform and your device are protected by the latest encryption protocols.
Your password is never stored in plain text — only an irreversible hash is kept.
Data is stored on server infrastructure protected by strict access controls and continuous monitoring.
Our systems automatically monitor for suspicious activity and block any unauthorised access attempts.
Sharing Information with Third Parties
Ntv7 does not sell or rent users' personal information to any third party for marketing purposes. However, in certain circumstances, we may share information with selected third parties:
- Trusted payment processors for handling deposit and withdrawal transactions in MYR.
- Technical service providers who assist in operating the platform infrastructure, subject to strict confidentiality agreements.
- Authorities or regulatory bodies where required to do so under applicable Malaysian law.
Your Rights as an ntv7 User
As an ntv7 platform user, you have the following rights regarding your personal information:
- Right of Access — you may request a copy of the personal information we hold about you.
- Right of Rectification — you may request that we correct any information that is inaccurate or out of date.
- Right to Erasure — under certain circumstances, you may request that we delete your personal data from our systems.
- Right to Withdraw Consent — you may withdraw consent for specific data use at any time.
Policy Updates and How to Contact Us
Ntv7 reserves the right to update this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or technologies used. Users will be notified of any significant changes via email or in-platform notification before the changes take effect.
Users are advised to check this page periodically. Continued use of the ntv7 platform following any changes will be considered acceptance of the updated Privacy Policy.
If you wish to exercise any of the rights set out in this policy, or if you have any questions, concerns, or complaints regarding your data privacy, please contact the ntv7 support team via:
[email protected] — please state "Data Privacy Request" in your email subject line. We will respond within 5 business days.
Available 24 hours a day via the chat icon within the ntv7 platform — ideal for urgent queries or general information requests.
Have More Questions About Your Privacy?
Check our FAQ section or contact ntv7 customer support directly — we're here to help.